Shipping & Returns


SHIPPING  

HOW MUCH IS SHIPPING?

France

  • Free shipping Collisimo
  • Express €10

Europe

  • Free for orders over  €80
  • Standard €10 
  • Express €20

Rest of the World

  • Free for orders over €200 
  • flat rate €20

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Bikisea does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.   We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Bikisea, please contact your local customs office to find out more information if you are unsure of the charges.

 

Returns 

Bikisea will happily accept returns and exchanges on all our pieces! The item/s must be in original condition with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way. Unfortunately, we can not accept any returns that do not meet these requirements. Bikisea offers a full refund or an exchange on items.

Please contact us : returns@bikisea.com 

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to bikisea for an exchange or refund are not covered or reimbursed by us.

HOW DO I ORGANISE A RETURN?

Simply email returns@bikisea.com and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need!

Please note we are unable to be held liable for the loss of your jewelry being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at returns@bikisea.com so we can personally assist you and sort out your problem as quickly as possible