FAQs


WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at returns@bikisea.com so we can urgently review the matter for you! 

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Bikisea does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Bikisea, please contact your local customs office to find out more information if you are unsure of the charges.  

WHEN WILL MY ORDER ARRIVE?

We generally deliver all orders in 3-5 working days

There may be the occasional delay due to Customs Clearance processes which are out of our control

Bikisea uses Fedex, SF Express & EMS China for all orders

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number

If you did not receive this email, please email orders@bikisea.com

WHAT SIZE SHOULD I ORDER?

Email us at customercare@bikisea.com so we can help you personally find your best fit!

We have also created a sizing guide, which can be seen HERE 

DOES BIKISEA DELIVER WORLDWIDE?

Absolutely. We ship all over the world! 

HOW MUCH DOES DELIVERY COST?

We offer Express Shipping at a flat rate of $20 per order.  

WHAT PAYMENT METHODS DOES BIKISEA ACCEPT?

Currently we accept Credit Card Payments and PayPal. If you would like to arrange payment via another method, we are happy to try and assist your request!

Please contact us directly at customercare@bikisea.com to arrange this. 

HOW CAN I CONTACT YOU?

You can email us at customercare@bikisea.com 

IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?

Absolutely! Bikisea is based in South of France, managed and run by French couple. Bikisea uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact customercare@bikisea.com and we will contact you regarding an alternative method to place your order! 

HOW DO I ORGANISE A RETURN?

Simply email returns@bikisea.com and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need!

Please note we are unable to be held liable for the loss of your jewelry being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details

SHIPPING

HOW MUCH IS SHIPPING?

We offer Express Shipping at a flat rate of $20 per order.

WHEN WILL MY ORDER ARRIVE?

Orders are dispatched from our warehouse based in Chiang Mai (Thaillande), and are usually delivered within 3-5 working days

There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.

WILL I GET A TRACKING NUMBER?

An email will be sent once your order has been dispatched

If you do not receive one, please email orders@bikisea.com

All orders require a signature on delivery, make sure your supplied address is attended during business hours

We cannot send to PO BOXES, please ensure a street address is supplied

WHICH COURIER DO YOU USE?

Bikisea uses FEDEX

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Triangl does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.   We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Bikisea, please contact your local customs office to find out more information if you are unsure of the charges.